Customer Service Representative

Job Description

Are you passionate about helping customers and providing excellent service? We’re looking for a Customer Service Representative to join our team and support customers by processing orders, managing accounts, and delivering outstanding customer experiences.

📍 Location: Hudson, New York (Onsite)
💼 Job Type: Full-Time

Benefits
✨ Medical, Dental & Vision Insurance
✨ Company-Paid Life Insurance
✨ 401(k) with Company Match
✨ Paid Training on Internal Systems
✨ Career Growth Opportunities

What We’re Looking For
✅ Previous Customer Service experience preferred
✅ Excellent verbal and written communication skills
✅ Strong problem-solving and organizational abilities
✅ Ability to multitask in a fast-paced environment
✅ Detail-oriented with strong customer relationship skills
✅ High School Diploma or equivalent

Key Skills
✔️ Customer Service & Account Management
✔️ Order Processing & Product Quotations
✔️ Contract Review
✔️ Data Entry & Documentation
✔️ Microsoft Office (Word, Excel, Outlook)
✔️ Email & Customer Communication
✔️ ERP/Business Software (Training Provided)

What You’ll Do
Manage customer accounts and maintain accurate records
Process customer orders and order changes
Prepare product quotations and respond to customer inquiries
Resolve customer issues and ensure timely follow-up
Coordinate order status updates, sample requests, and expedited shipments
Work closely with internal teams to deliver exceptional customer service
Maintain accurate documentation and data entry