Email Support Staff

Job Description

Join our team and deliver exceptional email support for UK taxi operations.

Work Schedule

• Rotational shifts according to operational needs
• 1 day off per week

Preferred:
Experience with NHS Ambulance bookings will be an advantage.

Key Responsibilities:

• Book taxi journeys from email requests.
• Process account booking requests.
• Handle queries about fares, bookings, amendments, and cancellations.
• Liaise with Operations & Dispatch teams.
• Maintain accurate records and provide excellent email support.

Requirements

• Minimum 2 years’ experience in the UK taxi/private hire industry.
• Excellent written English and communication skills.
• Strong knowledge of taxi booking procedures and customer service.
• Proficient in MS Office and email management systems.
• Ability to multitask and work under pressure in a fast-paced environment.

Location
Onsite – Gulberg Greens, Islamabad